This shipping and sample-submission policy applies to U.S. HTMA Hair Test orders only.
U.S. orders are sold by Real Health Diagnostics USA Inc.;
Real Health Diagnostics inc. provides shared Canadian administrative
and customer support services. The seller identified before payment and on your
order confirmation is responsible for coordinating your emailed collection
instructions and laboratory submission form, and for supporting the order.
This no-shipped-kit policy does not apply to DUTCH, GI-MAP or Canadian storefront orders.
HTMA — emailed instructions, no physical kit
No physical kit is shipped. Collection instructions and your laboratory submission form are emailed after checkout. You provide your own mailing materials and pay the carrier to send your sample to the laboratory. Sample postage is not included in the test price.
Laboratory and mailing address
Follow the collection and packaging instructions emailed with your order, and include your completed submission form. Mail directly to:
Trace Elements, Inc.
4501 Sunbelt Drive
Addison, TX 75001
USA
US samples are domestic shipments; no customs form is required. Tracking is optional but strongly recommended. You are responsible for ensuring your sample reaches the laboratory. Carrier prices and delivery times depend on the service you choose.
Results timing
Results are typically sent to us 10–14 days after the lab receives your sample, and we will contact you once they arrive. This is an estimate, not a guarantee, and excludes the time you take to collect the sample and mail it. Custom interpretation and Premium video services are prepared after the laboratory results arrive.
US order eligibility
Under our current ordering policy we do not accept HTMA orders from residents of New York, New Jersey or Rhode Island, or orders with laboratory paperwork or mailing addresses in those states. An ineligible order will be cancelled and refunded in full without an administration fee. See Terms of Service, clause 4.3.
This page describes HTMA Hair Test orders from the United States. Our sister stores have their own test and delivery information; physical-kit shipping for DUTCH or GI-MAP is not included with an HTMA order.
Questions about your instructions or sample
If the email or submission form is missing, check spam and contact support@realhealthdiagnostics.com with your order number before mailing your sample.